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Frequently Ask Questions
What benefits can I get from your services?
We understand that website owner usually do not have much inkling about what goes on creating and working on a website. WordPress is the most popular means of developing a website but any problems related to it will be difficult for you to solve. You have to take the help of the professionals. We provide you those services at a flat rate of $59 for unlimited supported. Whenever you face a problem with your WordPress website, just send us an email and we will take care of the rest. While you take care of your business, we take care of your website.
Does 24/7 mean round the clock?
We are there round the clock to provide unconditional support to our clients. We usually complete client requests within 12 hours, Monday to Friday. However, if there is any requirement beyond our working/business hours, we go beyond it and serve our clients even if that means working over the weekend.
Is there a contract to sign to take up your services?
No, we do not have any contract signing. You do not have to pay any setup or cancellation fees. You can take our monthly/annually service as per the plans that you choose and you will be billed accordingly.
Are your services limited to WordPress sites?
We mostly deal with WordPress sites. However, if you have a website made on another platform such as blogger or wix and you want to migrate to WordPress, we can help.
Do you also cater to building new WordPress sites?
Sorry, our services are not for building new sites. We offer services to the existing websites only and that too related to the working of the website. However, if you require a few changes or a simple facelift, we can help. You can send in the details via an email and we will cater to your requirements.
What is your criterion of small tasks?
By small tasks we mean all those tasks that can be completed within half an hour. Anything that needs time and services beyond that would be categorized as a complex task and outside our scope of services. In such cases, you will have to take the services of a professional WordPress developer.
Can you help me complete my list of small tasks?
We are here to help you complete your small tasks. You can simply send your list of small tasks via an email and our team will help you out. However, we request you to send the tasks one at a time and in separate mails so that they are handled properly.